PostNet Waterkloof Ridge

My experience with Postnet Waterkloof was not good at all. Firstly as professional Quantity Surveyors we decided to use this branch for all our A1 building plan copies. The first two instances of using their service we found the copies were not to scale. The correct scale is vital in our business. Secondly, because of their convenient location, we decided to use them to print our plan copies where scale was not important. I handed them my usb drive to print from and inquired how long it would take to print, where the reply was that the files where still loading. The lady who seemed to be in charge was very abrupt when I asked again about the time it would take to print I received no answer. In the meantime another customer complained to her that her manner was abrupt and unfriendly. After waiting for over 15 minutes the same person informed me that the cartridge was out of ink. I asked for my usb drive back and decided to drive further and pay more for a professional printing service. I definitely do not recommend Postnet (even though they advertise that they do plan printing) for any professional printing.

Amisha and her owner managed PostNets are an example of what businesses should all strive to be.Dependable, fast and professional with that personal touch.Thank youWhat a Star ⭐️

Great customer service today when packing a fragile parcel. Friendly and helpful people.

Last time I am going to this branch of PostNet!Got into store, and before greeting I was ordered to sanitise (which I could completely understand), but the instructions and communication was so vague, as if I knew exactly how everything works in their shop.Then the guy assisting me had a poor attitude and was making jokes of the customers while you are standing in the queue. Will rather drive to the one in WaterGlen or Castle Walk. The assistance you get there is more professional, friendly and helpful.

I sent an overnight parcel and it only arrived at the destination 2 days later. I have never had such bad service at any other Postnet and will definitely not be using this PostNet branch again. I specifically asked if the parcel would arrive there the next day and the person behind the counter assured me that it would arrive between 08:00 and 12:00 the next day. Which didn't happen. When I phoned to complain, I immediately asked to speak to the manager. The person says Just hang on" then 2 seconds later the same person says " Hello

The lady at the front desk (Belinda) was quite rude from the start (this was the second time encountering her over a few months apart with the same lack of enthusiasm). She makes you feel like you have done something wrong, you feel guilty for trying to send a parcel and wasting her time and requesting information and some clarity about their services. People like her should not be servicing the public and representing a company at a front desk. Thank goodness for her gentleman colleague who made the experience a lot more comfortable and bearable. If we only had to deal with him, I would have given a 5 star rating.

awful awful service. opened waaaay later than their operating hours ON THEIR DOOR states, unfriendly and unkind staff

I find the staff friendly and helpful and it’s located conveniently close to my home. They are agents for DHL and also have their own courier service at a slightly cheaper rate. I use DHL often and their delivery time of 3 days to the USA is acceptable and much cheaper than Fedex

Terrible service.I emailed a document as I was in a hurry. I spoke to a lady to get the email address. I communicated I am in hurry. In the email I communicated that I am on my way to pick it up. I took 20 minutes to get there.When I got here they did not print the document. They did nothing.She looked at me in surprise when I arrived and said she was busy and completely ignored the fact that I communicated all of this on the phone.Please address this internally as it reflects badly on your business.

Apathetic, poor, unfriendly and unenthusiastic service. One lady was sitting, staring off in the distance while picking her teeth, ignoring customers. The other lady manning the till shuffles away at quarter speed to go do who knows what because I don't know if she heard my request or even saw me come in. Contrast this to other PostNet branches where you are greeted with a smile, helped with efficiency and friendliness and receive great service. Where is the management? How do they survive in these trying times being so disinterested and terrible? The mind boggles. I visited the shop three times - all three times were diabolically terrible - they will never see me there again.