Vodashop Benoni Lakeside Mall

Forgot my phone in a Bolt driver's car and he drove off with it.Asked for him to return it but no luck.Also no luck with getting any help from Bolt.Anyway, went to the Vodacom shop at Lakeside Mall to do a sim swap and to block the phone.Had all the docs to rica etc but the lady wanted 5 phone numbers. I couldn't remember 5 as ww WhatsApp. Anyway had to leave and come back with 5 numbers.Eventually that got sorted and did the swap.Guess what?The lady did not block my phone even after I asked if she did ?Liar!!!Found out a week later when I decided to see if it was really blocked.Checked Google findmy phone and saw it moving on North Rand Rd.Yes I remotely blocked it myself.So owner of Vodadshop.....train your staff

My phone had to go in for repairs at Vodacom Repair Centre Lakeside Mall. Mario was extremely professional. Answered all my questions attended to all my concerns and my phone was repaired in 2 hours. Highly recommend phone repairs with Mario and his team

Staff aren't clued up on the devices they sell. Our assistant told us she never got training on some devices so she doesn't know. She even told us to go and purchase a device at Telkom or Game because they don't have stock.

Not much of help. Had to call the centre for my query to be resolved.

When I walked into Vodacom Lakeside Mall on 13/2/2021 I felt I was at a Vodacom shop that knew their thing and all I asked for was a Sim Data Contract with two extra Multi Sim cards, Koestie (lovely lady who helped me) simply asked one question from her Store Manager and 10 minutes later I walked out of that shop thinking Final this is a person who knows her stuff.Well done Koestie, a well deserved 5 Star Rating for you.I sincerely hope Vodacom in general will heed my call to invest in upskilling its employees to your level of Competency (for you are a benchmark).

Very long wait times. Very rude consultants who know nothing about customer services or people skills in general. Avoid at all costs

Wow Ronald is such a super consultant , you can be proud to have such an attentive and diligent gentleman on your team, very impressed, thank you Ronald for making my vodacom experience seamless.

vodashop

I clicked 1 star as there is nothing below that. I dropped my phone off 11 days ago and on calling a few minutes ago, have been told by Anna that they are still waiting for parts.

I claimed for my P30 Pro which was stolen in Feb 2021 , insurance gave me R20100 but the vodacom consultant did not allow me to take anything close to R20000 so I ended up with a P40 not a P40 Pro . Which sucks compared to the P30 Pro. Personally done with vodacom maybe another provider with a white consultant because black people have stupidity built into theirs mental frame and must work hard to keep up with a fluent mind at least the white brain would explain better why I cannot use the claim amount I qualify for .