Browns The Diamond Store

I had an amazing experience with nothing but smiles and great service. I was heard and got exactly what I wanted. Absolutely stunning craftsmanship.

Recently bought nice sapphire ring in this shop. I’m generally happy with the product and price. But the staff attitude is very bad to say the least. Before buying the ring I was assured that all necessary paperwork for tax refund at the airport is done correctly. Because you see - “we are the reputable company, doing these things everyday, know the procedures in and out”. In case of any problem I was told to call Browns and they will help me or redo some paperwork.And guess what - papers were filled wrongly and I could not get the tax refund. When I called to the store I got the answer - “sorry, noting I can help with”. The person wouldn’t even speak with Tax office ppl.Next day when I complained by email to the person who did the sale, I’ve been told - sorry we learned from the mistake, nothing I can do. 2 emails later same person changed her mind and told me she did everything right and that it was a mistake by Tax office!Behaviour like that is expected if you buy your jewellery in the dark alleyway not in the “reputable” shop.For this reason can not recommend this shop to anyone.

The staff at Browns are top notch. They will assist you to choose the perfect gift at the best price

Exceptional service - Chris has been unbelievably helpful and we're also very happy with the rings we bought. Best part of the experience has been the assistance after we purchased, will definitely be staying customers.

My husband bought me an anniversary band here. Staff could have been more friendly.

Great service and excellent experience. From the seamless online sourcing and order to the interstore transfer, collection and payment the staff was helpful and went out of there way. Highly recommend Browns.

Always the friendliest and most helpful staff. Quick turnaround time and impeccable service

I can't help but recommend Natalie from Browns. I walked in at 5:45 and she really came through for me, going over and above.

Amazing experience and the jewellery is exquisite. Couldn't love my vintage anniversary band more. Sarah Jane is the loveliest consultant you could ask for, as well!

At 3pm on Sunday, I was told they closed! While the rest of the mall is open. Needed to see the ring in person that I enquired about via whatsapp with a lovely lady from the Vna branch. Anyway I went somewhere else, and couldn't be more happier!