Premier Hotel EL ICC

The hotel was great, rooms very clean and modern, the only issue was the hot water which was a faulty water heater, but the hotel provided a spare room to shower in. We were offered another room but were leaving in the morning. Great location and under cover secure parking. We only stayed two nights and never experienced anything in the restaurant, we did try room.service which was good. Just off the beach front and we used Uber quite a bit and had no issues with that and them finding the hotel. Looked like the best accommodation on the Esplanade Road.

A lovely big hotel. Stunning view of harbour entrance and sea view. Undercover parking with easy access to reception areas. We booked 2 rooms but only needed the one. Reception staff were friendly and happy to collect the other room key. Housekeeping were more than willing to help with extra towels.Long and winding corridors with different lifts to catch to your room, which is a little confusing. A suggestion to the hotel, maybe have a porter to take you to your room. Thank you for the 1 night stay. We are safely back in Durban.

There is no option for being provided with an iron and ironing board in 2023. The guest has to walk to a common ironing area - WHY? Food ran out at dinner this Sunday 18th June 2023. My booking is for dinner, bed and breakfast. No apology. No explanation. The sliding door does not lock properly - in a country with such alarming crime rates, especially for a woman travelling alone. The room service number goes unanswered. The WiFi is weak , cones and goes. Please look for other hotels before booking in at this hotel! Oh, before I forget, getting to most rooms needs a GPS, pack your Tomtom please - you’ll thank me later.

Located in the beachfront area of East London in the Eastern Cape. Staff were friendly and helpful. Service was way above average. Food at the restaurant was freshly prepared for both dinner and breakfast.

Loadshedding, from 6 till 9pm???? The rest of South Africa has a two hour slot!!! and no generator? For such a large hotel group this is bottom line pathetic. At least the balcony has an awesome view over the ocean.

1. ROOMS ARE SPACIOUS & LOVELY COMFY CARPETS.2. BATHROOMS NEED URGENT ATTENTION. UNTIDY & OUTDATED.3. LOCATION IS DISASTROUS, UNSAFE SURROUNDINGS .4. Breakfast was good and service was good.

Stayed here on our final leg back to Durban from Cape Town. The hotel entrance was a little confusing to find . The service & staff was exceptional. Had an issue with the dampness smell in our room , & they sent a dehumidifier with perfume in it during our stay.

Best hotel & Venue to host large numbers for accommodations and conferencing, but the food is really bad, they need to cook fresh food, not serve people with yesterday's left overs and the beef is so bad that they use spices and vinegar and marinades to hide smell or rotten meat,Chicken was bad, fish is better. 2/10.