BidAir Cargo

Excellent customer service and friendly staff. Went out of their way to assist

Security on point. Very safe and secure. The staff were friendly from the gate all the way to the cashier at Bid Air Cargo. Awesome service. Keep it up. Heres an extra ⭐️

Best afyer hours service to date. Thank you to the night shift staff That assisted me till 2 am and kept me updated on the urgent parcel that needed to come to Cape town

I received excellent service from a young gentleman named Vinchesco working at BidAir in Joburg on Friday 30 October at 8pm. He assisted me very quickly. All the equipment I collected was in good condition. I was assisted with getting the equipment to my car. I am very grateful. Sadly, the staff who deal with parking and some of the security staff made the overall experience highly stressful. I realise these individuals do not work for BidAir Cargo but they do impact the customer experience of using the services so I am documenting what happened here in the hope that these things can stop happening. Hopefully someone working at BidAir Cargo has some influence and can escalate this. The machine to pay for parking was out of order when I attempted to pay. I was instructed by security staff (who were standing by the machine) to proceed to the exit with my parking ticket but when I reached the exit and pressed the help button, I was spoken to in a highly disrespectful manner and it took some time and discussion before the boom gate was opened. I recorded part of the discussion which helped to speed things up, as the person I was speaking to started to rethink her tone and her delay tactics when I informed her that I was recording the interaction and would send it to her supervisor. The people who were trying to exit before me also had problems and spent over ten minutes at the boom gate, speaking to the person who did not want to allow them to leave. I got out of my car to try to understand what was happening but observed physical distancing. When the gate was finally opened, the driver said to me, Good Luck" I spent a long time picking up the packages

The staff in East London, so efficient, patient.and their service was amazing. Then the staff at OR Tambo just as pleasant. Best service ever. Will definately recommend them.

A parcel was sent using Bidvest Cargo from Gqeberha (Port Elizabeth) to Johannesburg Or Tambo airport cargo collection point. I confirmed with the Call Centre that my parcel was ready for collection. Drove with my kids to collect it and then it became a terrible experience. The security / gate control person asked for several things.1. He wanted an email to say something. He did not state what the email was for or from. I advised him I phoned Bidair cargo and the item was received and ready for collection.. I had the waybill and reference number.2. He asked me for a number. I asked him for which number did he want. I have the Company telephone number and a reference number.3. He proceeded to advise me I could not take kids into the area. I should park the car and walk to collection point and carry the 10Kg parcel as he said  it's not heavy". I advised him that the kids are not safe to be left in a carpark alone and that they are girls and as parent I was not going to leave a 10-year-old and a 6 year old unattended. He said I must follow their process or I cant go in. I asked to speak to his manager. None of the gate control personnel did anything

Really slow unheplful staff. No idea why they dont get it right

Excellent customer service from beginning to end of the process. Fast and efficient quote, clear info about the procedure and handling of shipment. The entire service was smooth and straight forward and on time. A supper efficient team.

Always enjoy the best service hereConsistent all times

More expensive and far more hassle than SAA Cargo based on recent JNB>CT and CT>JNB logistics of a PC case. Will not be using again any time soon.