Toys R Us Somerset Mall

The store is clean but there are barely any visible staff on the floor. The high shelves also make it very claustrophobic which makes it very easy to lose a child. Also, it looks more like a supermarket than a toy store. Not many demo displays or colour and play areas.

They have everything kids could want and the best selection of Lego for everyone. Even found some decent headphones for dad.

What can I say it's a toy shop full of goodies. They have moved to the inside of Somerset Mall which makes our shopping experience much better. Only suggestion I have is that they try and source 'new' toys on the market. Kids see all the coolest toys on the internet and then no SA toy shop seems to sell them. Their selection is limited and same old same old.

Kids R Us at Somerset Mall refused entry to my two granddaughters, as they had to be accompanied by an adult. And not very pleasantly, either. We were sitting across the Mall corridor in a café almost directly opposite and could see the shop entrance all the time. They are also not small children - the older one is 12, the younger is 9. They wanted to go in alone to spend a birthday gift voucher sent by their uncle, (probably to avoid the usual Granny comments such as You are not spending that much money on that awful rubbish!"; and we would rather enjoy our coffee while watching to make sure they were safe. When they came back to the café and told us what happened

They have a great variety and a well set out shop .

Always a please going there staff always willing to assist. I have never had a bad experience in your store and will continue buying all my babies toys there. It is not always about saving money but also the experience, the level of service and the quality of the items you buy and you guys tick all the boxes. Store is always neat and tidy and items on shelves well displayed.

Food was great as always, service not so much. Our empty cups and plates sat on the table until we called someone over to come and clear it. The first time we were asked if we would like anything else, is after we asked for the bill.Not what we have come to expect from M&B.

We were looking for a cute present in this toys r us and we didn't expect that they have plenty of it. The staff is pretty friendly and answer your questions quick and useful. The pricing is okay depends on what you buy. They don't have toilets in there and you have to go to the mall where the public restrooms are. It's clean and you can find whatever you are looking for pretty quick.

The managed helped me in 30 min what the online customer service couldn't do over a 40-mail-long thread on a return!Thank you! Would recommend!

Reasonable prices, excellent helpful staff. Wish the company can sort out the air condition. Not working since last year and still not working. I had to leave my shopping there, because I just couldn't stand the heat.Felt and still feeling so sorry for the employees to work in that hot for hours.They still smile and are very professional...