Protea by Marriott Hotel Cape Town Tyger Valley

It started off bad due to restaurant prokard with a lady giving me tough time even though I explained that I booked with prokard unlike at breakwater lodge (which I'm extremely disappointed with there service) I'm glad that Stanley and Busisiwe sorted my issues out I have to say if it wasn't for them I'd be canceling my prokard membership immediately. Thank you team for such a wonderful service

Although the view is beautiful, the service from some of the staff is terrible. the rooms are right by the high way and horribly noisy through the night.The rooms are not cheap, there are much better option available for less in the area.Not recommended at ALL

Make sure you choose a room with a view. Rooms need a makeover. Service is good and friendly.

This hotel is well located for photography enthusiast as it on the hills of Tygervalley with the great view of the city as well as the famous Table mountain.

Made a reservation for a birthday dinner. On arrival, booking was not captured and table was not reserved.My date celebrating her birthday wanted the penne pasta dish, however we were told that the pasta needs to be rolled out and would have to order an alternative meal. After ordering an alternative meal, we were told there is pasta but only spaghetti, which in itself was strange since there was no meal on the menu with spaghetti. My date had chosen a chicken breast meal and I had ordered a T-Bone steak.At this moment we were already getting upset because what establishment has pasta on the menu and no pasta in the kitchen.When my steak arrived along with what was supposed to be our starter but because of the pasta predicament only the steak and starter came out and the starter was offered by the waitress to my date as to not let her wait without food.Chicken taco starter was nice, we liked that and it was about the only thing we liked about our experience.My steak was covered in what tasted like roast gravy instead of a steak basting/marinade. I am assuming that the roast gravy offered at the buffet that night was more convenient to use as to making a proper marinade. Anyway steak tasted like kidney and roast which was not nice and we sent it back to the kitchen. The waiter advised that a fresh steak will be prepared without the gravy, it would be out in 5 - 10 minutes.The stuffed chicken breast dish arrived a few minutes after, albeit a bit dry, it tasted okay according to my date. After my date had ate three quarters of her meal, my steak had still not arrived and we decided that we will be leaving without me having a meal. Between the time i sent the steak back to the time the steak arrived, no waiter approached our table.When the second steak eventually arrived 40 minutes later, I had already lost my appetite and sent it back to the kitchen and asked for the bill.Interesting thing to note is that some patrons are served faster than others in this establishment.The managers position in the restaurant is non-existant, when food is sent back twice I'd expect any manager would want to know from the customer what the issue is.We were at Point of View restaurant during covid and suffered through the same poor service, however thought that service was poor due to covid and decided to try the restaurant again, sadly we found that service is just poor in general.My date found that the whole experience spoiled her birthday. Not to mention the fact that we drove 45 minutes to get to the establishment during loadshedding, only to have the night ruined.Uploaded pics of the meals we eventually received.

So the room I got had a strong smell of cigarette smoke, even though there are clear signs that all rooms are non-smoking rooms.I was however allocated a different room when I pointed this out at the front desk.

Home from home. Very large room and ensuite. Clean, tidy, well decorated. Good food for breakfast and fixed price 3-course dinner. The staff are awesome, fun and friendly. Free parking too.

I only recently done work for them on their generator but as far as i can judge for myself they clean well organized professional and friendly service i like there's friendly service and helpful staff