Vodacom Shop Repairs Vincent Park

I am so disappointed on the lady who was helping me with buying a sim card yesterday. After telling me that she cannot help me with sim swop, she sold me a sim card and did not remind me about RICA. Now I must go back there to RICA a sim card I could have easily RICA'd yesterday.Also, I came back to you guys and your staff is incompetent. They told me they cannot assist me to do a swim swop of a contract sim that is under my husbands name without THEIR manager writing a letter on a vodacom letterhead! This is even though I have a written consent from my husband who is out of the country and I brought all the documents that are needed.I knew I came back against my better judgment. I then went to Hemmingways Vodacom and I WAS ASSISTED with EASE!!!Please train your staff. No wonder your reviews are low. I wasted an hour of my time!

Must be the worst Vodacom shop in the entire SA. You get a phone sent away for repair that is 30 days old and the phone comes back in the same state it was before it left. Then you call to get an update on when the job status and the guy who answers the phone says I'll be with you in a minute " and carries on typing .......... tick tock tick tock 10 min later ........ Worst service out - Stay far away. Staff are clueless

Absolutely shocking service everytime I go there. Always told to phone Customer Care or come back the next day. Today I went in to talk about an issue I was having and was given a number to call. When I told the individual that I had already phoned that number I was rudely told that he was trying to help me, the manager was on a video call and ignored me. Worst service in East London.

Had my phone repaired here, was a total waste of money. They installed a fake screen . 100% dissatisfied with that Mahmud guys repairing skills. Such a let down

Mtn full and the ques are moving. Vincent Vodacom branch had 3 people working with 3 in que in que and was waiting over an hour. It felt like a funeral home. This was insane. The guy in the corner by tech support was playing solitare. Never seen such slow pace not even at home affairs.

They had my phone for THREE WEEKS. Never bothered to check it and had every excuse under the sun as to why they wouldn't fix it. When I provided all the documentation for my cellphone (serial number, proof of purchase etc) they would hesitate and find a different excuse. They also refused to acknowledge the warranty that came with the phone and tried to tell me it was expired - only to become silent when I provided the proof it wasn't.I would give them 0 stars if I could. I'd never recommend such a place to anyone.

Im very disappointed with vodacom,my mothers phone came for repaires in 2022 november &it was still under warranty i still have'nt got it back. I got an sms that it was done but it was still not working after that there was no communication.I'll never buy a vodacom phone.

so disappointed, I booked a phone 2 weeks back. I received a call informing me of a 300 excess fee, I asked when can I come to pay. the guy told me I'll pay when collecting. after a week I am receiving an SMS saying they are returning my phone because i did not pay excess fee. I called and I was told they did not know the phone has insurance. they are rebooking my phone. I will get a new Job Number. Vodacom is a disappointment shame

I took my phone for repairs on the 13th April 22. Ever since then i haven't received any positive response with regard to the matter and when i took initiative to call them i will be placed on hold for a while and eventually they picked up telling me to wait for 14 days which i have waited for more that now. It's been 25 days to be precise.