Premier Hotel Roodevalley

The pictures don't really match the physical place. I was so excited to get there when I watched the photos of the place, but I have to say the service was disappointing. Our room's aircon wasn't working and there was no hot water so we had to be moved to another room. That room as well didn't seem to be prepared, it looked as if someone had just moved out so they quickly dusted and fixed the bed, the big pillow was stinky and the shower floors weren't so clean.There was literally no WiFi. The food was just okay, nothing to write home about. This review is written 1 year later but I still haven't forgotten how that stay was so below average, it felt like we were in one of the lodges that people pay when they want to have one night stands, and to make it worse, room service stuff did the worst job at refreshing the room. They came in when were out and cleaned" the room

My husband and I had a pleasant weekend stay at this hotel. The rooms were spacious and the outdoor areas were absolutely beautiful. However, we did notice a slight unpleasant smell in the bathroom and the towels looked a bit worn out. We thoroughly enjoyed the food, and the restaurant staff provided friendly and quick service. Unfortunately, the same cannot be said for our spa experience. While the package we booked looked good on paper, it was a waste of our time and money. The massage room was not welcoming, and the air-con was loud and seemed broken. We also noticed that the maroon towels were dirty. The therapists didn't seem to be very knowledgeable or experienced, and they kept leaving the room to fetch things from the other massage room. One therapist even had a cold and was coughing during the massage. Overall, our spa experience was disappointing, and it was my first negative spa experience ever. while we enjoyed our stay at the hotel, the spa service fell short of our expectations.

Not a place to visit, let alone stay at, again. Your driveway is a hazard to vehicles, no room service, no finger/light food after dinner, menu needs an upgrade, upgrade the chef while you're at it, very poor lighting makes walking from rooms to main area a hazard. Revamped rooms were not bad but the bathroom door was too big for the frame so it couldn't close. Flies everywhere with nothing to prevent them from sitting on everything on your table. Beautiful scenery & clean rooms though!!

Staff members (security, reception and restaurant) are very welcoming and super friendly.We booked for lunch buffet, and the food was delicious. Everyone amongst our group did enjoy the food.The service from the restaurant staff members was extremely good.The place is well maintained and very clean. Everybody amongst the group loved the environment.Accommodation also clean and tidy. Everything in the room was perfectly working.Our stay was amazing. Many thanks to Roodevalley Team

Great location and great service from front desk, but leak of communication between departments. I will not recommend this place.Also it's a hassle if you book online, internal communication problems. It's a real struggle if you book online.We booked for two weekends in a row and after the first weeks incident we couldn't cancel our second weekend. So we just had to come again hoping it would be better then the first.First weekThe restaurant manager (Chris Botha) needs customers service training. He's rude, not very helpful and don't know how to talk to people.Second weekStarted nice, with the complementary champagne to apologise for the first week.We went to reception to book for the buffet for the next day, we were told to do the buffet booking at reception. The Muriel (receptionist) told us to book at the restaurant. Joseph (restaurant supervisor) told us there will not be a buffet and only a la carte will be served that day.The next day we went to the restaurant, to find out that there was a buffet and they only serve light meals on a la cart. The there's no one with clear communication to what's happening.

Upon arrival, the receptionists are friendly and do their best to ensure a comfortable stay.The rooms are neat. However, the aircon is not really working.The restaurant is 50/50, some meals are scrumptious and others are not up to hotel standards. The staff is usually friendly and helpful.The location is not too far from the city, with shops and restaurants close by.I would recommend that the road get patched up by the inner security cabin.The fishing is enjoyable, and you barely get a chance to put on new bait before your next bite. So if you enjoy jumping for the rod. This is the place to fish.

Yes ,n I wudnt recommend it to anyone, what a disappointment, picnic setup was the lousiest I hv ever seen m experienced just a cold platter dirty white throws ,n tht wine n ur staf was gone for ever till sunset when we headed to our room.massage was ok ,friendly but ur towels need to be changed n that room is just toooo small not welcoming at all. maroon worn out towels even in ur massage bathroom ur towels are soooooo worn out.just disappointed, but like i say let ur prices match ur service.looks can be deceiving

I have been here for 2 hours and I can't wait to check out. I have never been so miserable. I really hate it here. I'm here with my 2 kids, we were told we can't bring our own food, but their food is horrible. After I complained the waitress brought me 2 dry slices of bread for my kid to eat and that is apparently R60?Already we stood outside waiting for a table for close to 45 Min. We were seated at 7pm but we only got that awful food at 20:10 and at the time my kids were beginning to fall asleep. I don't know what I'll feed them for the rest of the weekend as there are no shops around. SOS