Planet Woooof Pet Store

Though the shop is stocked well with varying brands and products the customer service is not up to standard.Over the past 3 years Planet Woof Cape Quarter has been my go to shop for pet goodies. With every visit there has been an unpleasant encounter with the owner/manager and other employees. The Owner/Manager will loudly shout and express her anger in front of customers. She bullies and belittles the employees and leaves the customer feeling uncomfortable and feeling sorry for the other employees. Her bombarding and rude energy does not create a happy shopping experience and I can imagine a traumatizing work environment for other employees.

The best pet shop in the city by far. So much variety and interesting gadgets. I rarely walk out there with only what I came in for. I always buy more because they have such great prices.

Carmen is incredibly passionate about supplying customers with ethical and healthy treats and food. She clearly puts effort into to ensuring that she stocks the correct products for exotic animals as well as cats and dogs. There is no other pet shop that I would rather support, ESPECIALLY because they also don't sell animals!

They have a very High level of integrity when it comes to protecting your pets health. They are an excellent store.I had a very unfortunate experience with Tropiclean Dental gel for dogs.The product label did not have any warning about possible side effects.My dog died within 24 hours of using the product.The owner of the store did further research into Tropiclean USA, and then immediately removed the product from her stores. It takes care and integrity to do so, and at least other dogs will not experience illness from the product.

Friendly service, always helpful and well stocked. You will be spoilt for choice. Added bonus is their loyalty program. Big thumbs up!

One of the best pet stores in Cape Town. They stock a wide range of pet toys, food, treats and medicated products. I love that they have a wide range of cat stuff specifically. So many pet stores seem to cater more for dogs so it is nice to have lots of cat stuff to choose from. They also have a wide price range so you will be sure to find something at just the right price point

I had an amazing experience dealing with this pet shop yesterday for the very first time. I would like to let you know that Zandre has been EXCELLENT, EXCELLENT. His service from the start until we have received my daughter's dog food has been amazing. Thank you very much Zandre for the excellent service which we have received from you yesterday.

I am a crazy dog mom and I love spoiling my dogs so I frequent many pet stores. My partner introduced me to Planet Woooof - which is a tad far from where we live, but definitely one of my favourtie stores. Really impressed with the customer service - a lovely gentleman helped me pick out a slow feeding bowl today - which is working wonders! Many toy and treat options too.

AVOID this shop at all costs! The owner of this shop shouted at two different staff members in front of customers and doesnt seem to have any concept of costumers service whatsoever. She sold me defective merchandise and attempted to insist I had broken the product through misuse despite the fact that another one of the exact same item had broken the previous day in the store. At which time she also attempted to blame me for handling it incorrectly in the store. How u can blame a customer for breaking a dog backpack carrier just by opening and closing its drawstring in the store is incomprehensible. To give them grief when the exact same drawstring breaks on an identical item they have taken home is simply bizarre.