Master Keys

Customer service is not their strong suit, application of SABS principles are carried out, without understanding the reasoning behind it being enforced.I had asked for a set of number plates to be printed, I was handed two sizing options and was told to go and measure my own vehicle.Upon returning to the store, one staff member was at the back of the shop, one was one the phone and the other on her phone on WhatsApp.I waited for their attention, I provided the licence number and they proceeded to print the plates at the back of the shop without offering me any options.I paid, then the plates were brought to me and it was poorly done, the numbers were bleeding" and the CY was spaced so far away from the numbers.I called them out on it and was told that I must pay for a reprint.I pointed out that all the other vehicles had their licence plates properly spaced.Here is where they blamed government and quoted the SANS 1116 guidelines.The SANS 1116 does not state spacing

Rude service and incompetent people.I bought an original Toyota key from Toyota and went to Master Keys to cut this key, which they said they do. Toyoyta did not have the facility to cut the key. Then Master Keys offered to program the key as well.My plan was to go back to Toyota for the programming.When MK offered, I though OK well I am here let them do it and save time.They were fiddling at the back and eventually came to the front and we went to the car and they had to marry" the key to the car

Terrific service, really helped me out of a pickle

Just disgustingly poor service. I'd rate minus 3 stars if I could. Please people, buy your car key cases online and never from a locksmith. I merely came in to price replacement car keys. I then got asked the ridiculous question of what do I mean by replace??? Anyways, I then had both keys taken and without even being given a time-frame or estimate, the keys were then worked on. No regard for whether I had the funds on me or whether I wanted to wait the 30 mins it took. All the while I thought the keys were being assessed so I could then agree on the price and time-frame. I then get slapped with R1100 for everything. The case cost over R600 when I could've sourced my own online for as little as R100 but there was no option for that since I didn't even get and estimate or choice. Nor did I get a receipt. Everything about them is unprofessional and not according to consumer protection act.

Was helped quickly and happy with the service. Had to get a spare key for Kia and also replace key casing.

Had my key replaced, good service and price.

Friendly, helpful service. Able to cut copies of the set of keys I had. There was also a very cute kitty cat snuggled up, sleeping on a cushion on the counter.

Always able to required done. No Bs stories. Sometimes not available immediately, he is in demand. Always good craftsmanship.

Absolutely have to say this company knows what client service means. I had to get a key and I could only collect the key after they closed. They arranged for me to collect the key next door at the video shop. I will ALWAYS go back to someone that puts their customer first. It's the small things that makes a BIG difference.

Friendly service but admin can improve They could not get my address or name right. And came 2 hours later than scheduled. I went from Smit to Swart and on the Invoice I became Potgieter And no e- mail address on the Invoice where we are supposed to send proof of payment to.