Reservoir Hills MIDAS

Tops got everything I wanted good service from ranil and mini. Top service its from Jay school with the corolla.

So I recently purchased a coil pack from this individual, and it was completely useless. When i and my elderly father went to return the part, the man was really nasty to us. He has no respect for anyone, and I don't believe he is qualified to run a business. Their service has completely disappointed me. Furthermore, he made me wait three weeks for the coil pack to be tested by the manufacturer, just to receive news that the coil pack was defective. He has no concept how to manage a business. This man does not deserve to operate under the midas name.

Called this store 11 times in 1 day, nobody answers the phone. When u do get through,it's a continuous engaged tone for long periods of time. I tried a week earlier same story,thought it was a phone issue but apparently it was not. I tried yet again a week later and still no joy!! A franchise like this should not be operating if they can't service the public. I won't even want to try again imagine what the service would be like if they can't even answer their phones!!

The owner and staff are very helpful and welcoming, Ranil assisted me quite well with the items I needed, even managing to get items from the supplier at a snap of his fingers

Pretty average service

Very pleasant staff. Very helpful. Just a few kms from Westville and got what i needed at a very good prices. Beats going to Pinetown and getting mugged in the process. Well fone

Great service and good people. Helpful and fair pricing

Very poor service. I had to call 3 times and finally gave up and purchased else where, despite my repeated attempts to support local businesses. Hoping that Management reads this and uses this to improve their service levels. I initially called at 9am and was told by a sales person that he would call me back in 10 minutes after he had spoken to the supplier as the item that I requested was not in stock. After no response, I called back at 10am and was told that the reason for the no response from Midas was that they were still checking. Another sales person promised that I would receive a call back at 11am. I was prepared to hold on the phone while the sales person contacted their supplier. I was told again that he would call me. I provided a landline and cell number and I requested a call back either way. If no stock was available, i would appreciate this as a response as I would contact other parts distributors. I called back at 1pm after no response. Again, another promise which did not materialise. At this point, I tried another parts shop and gave up with Midas, Reservoir Hills. There is no excuse for this poor service. I don't believe the store was busy at the time and unfortunately this poor service level was demonstrated by more than one salesman at this store. Please reflect on this feedback. If you have no intention of calling a customer back, please don't take a customers details and keep the customer guessing. I am still committed to supporting local businesses and look forward to an improved outcome in the future from your store.UPDATE:Dear Management, thank you for responding to my feedback. At this point, I have been very explicit and believe that it is not necessary for me to make contact with you. More importantly, I look forward to a better service experience when I am either at your store or over the telephone and I think it would be more beneficial if you shared this feedback with all your sales staff.

A great spare shop. Very friendly and helpful personnel. Affordable and great quality.

Good store. Friendly staff. Wide variety of spares and accessories. Plenty parking. Good prices for accessories.