eThekwini Municipality Electricity Headquarters

They really have no staff to help you ,when someone does come after a few hours then he's going for tea and leaves you unhelped. Our system really needs some serious changes

36 hours no electricity ( 31st & 01 New Years) Pathetic service, staff should rather take a pay cut. This could be used to subsidized the city's debt. Unless people working in that department.New update no answer from toll-free number for the past 3 hours. Unbelievable.The call center agents seem to cut the call deliberately. The call center agents seem to cut the call deliberately.

Absolute dud unit with skills base and logic fast going to zero. How they have deteriorated in recent years. Recently TWO RoADS complained as individuals household having no power. After 2 days half the road was restored so the duds saw few houses had lights so the so called technicians left without verifying if the entire road was restored. I phoned the duds at the complaints unit again and they reckon I must start again with complaints process. Half the roads have no power for 6 day now. Councillors are not responding. Why the hell do they ask for our addresses and phone numbers when they don't verify if the problem is resolved.

I'm not even gona rate for what nothing gets done its a waste of time bonella in durban get power outages every second day and they keep saying cabel faults how many times can a person repair the same cable over and over don't they think the fibre guys damaged so many times on the same line should it not be replaced instead of joining the cables everywhere and charge it to the fibre contractors it's very frustrating as most people are working from home how do they want us to live with they incompetence

I have called Isipingo, Amanzimtoti, Durban HQ, KwaMashu, Umhlanga, none of my calls are being answered, other calls just cut off while I am still waiting. There's obviously something seriously wrong with the way they handle their calls. This is not how a community is supposed to be treated by the municipal officials.

None of their contact numbers work

I waste over R50 every time I call them quite a useless contact centre as well as some staff are impolite that's sad

Called so many times and when I do get through to a agent, ask him a question, didn’t even want to listen just transferred me, as per attached picture, out of all the phone calls I have been holding for this long and still holding. No customer service nor enough product knowledge at all. Prepaid electricity needs voucher to refill but not allowing us to purchase, ask if it was offline but it wasn’t according to the shops or online services. If I cannot go through to a call center agent, who else can help? Every other unit has electricity in my complex except mine! Terrible terrible terrible! They think we have the time in the world to wait on the phone for them and when a agent comes on they won’t even listen to you when you ask and just transfer your call and make you hold 3+ hours and still holding!

What a useless Government department. (Just like all Government dpts) No calls are answered. Beyond PATHETIC. Typical from people that wants to run a Government, but useless as mud. Pure oxygen thieves. Fire the lot of them. There are lots of people looking for jobs. Please appoint COMPETENT people.