Build It Mossel Bay

Great hardeware store. And give good discount for local support thise hardwere store regularly

Fast and friendly in-store service, but delivery sucked. Took them forever to deliver.

Very helpful sales people. Good knowledge of their products. Staff at cashiers friendly people always positive.

Happy Customer!!! Sebastiaan has the most professional service and always goes the extra mile!! Top class service and advice. Highly recommend

Have only received great service and prices from Sabastian and will continue supporting them with all my projects.

Friendly staff, good value for money

The average Build It store, not very helpful staff. Think they do you a favor to assist you.

Fast friendly and on time.Amazing service

Not a great experience at all. More than a month ago I went in to get a quote for a drywall project in our garage, their staff was very helpfull and gave great advice on products and items I missed on my planning. Early this week I went in to finalize the prices and make payment for the order to be delivered on Thursday(arround R13000). Thursday morning they delivered everything except the structural timber and screws, without that we can not start doing anything. I phoned and they did not have stock of the item I already paid for, they promised me the timber will be delivered the same day and they will cut a much longer size in half, I made them aware we are working against time, I took leave and everything is planned so the next contractor can start. I phoned a couple of times during the day as we were literally sitting and wait to start the project. Nothing was delivered. The next morning I phoned to follow up on the timber, they asked me if I received an sms from the driver because he is on his way. No sms was sent on the first delivery, so why would they send one this time. I also noticed 3 of the Rhino boards were damaged, I called and they said they will send new boards with the timber(the same timber that was already on its way to me). I called quite a few times during the day and with every call they gave me another time, after a few calls I could hear them laughing in the background when they heard it was me asking for the same person every call and getting more and more frustrated. Around 4:30pm they arrive with only 12 pieces of timber, on the delivery note it stated 19, and on the invoice attached to the delivery note 38, also not enough screws and no Rhino board to replace the damaged 3. We are now 2 days behind, still no timber and I had to pay 2 people for 2 full days of work just sitting and waiting on Buildit Mossel Bay's empty promises. I do not recommend Buildit Mossel Bay.Update - I phoned Buildit George in Knysna street, sent them the exact quote I received from Buildit Mossel Bay, within an hour I received a invoice for payment(also saving more than R1000 including the delivery price) and the next day the order was delivered in full before 9am.

Fast and friendly service from knowledgeable staff. Got what I wanted at a reasonable price.