The Brand Machine

Serious **** service from The Brand MachineAbout 16 days ago I went on social media to look for someone who does frosted windows. Frida immediately contacted me through Facebook and a few days after Abrie (the owner) was send to do the measurements of the windows. I actually had to follow up on the quote (Red light #1) but when I did receive it, I paid the deposit within 3 minutes. Then I had to start running after them to get a date of installation. Eventually I got an email stating they will install the Thursday of Friday. Friday afternoon their team pitch up and started to do the work. Alongside the quote I also ordered a sign board and a memorial board. The installer informed me Abrie measured the board to big and he will phone Abrie but the board won't be going up that day. I waited for Abries call (NOTHING). They finished the windows and i was told they will leave the top tape on untill Monday. Upon arrival Saturday the tape was removed by them and the vinyl was full of tears and bubbles.I took pictures and send it to Frida who told me they will contact me. By Sunday evening I was not contacted once (not regarding the board or the signs)) so as a company owner I send them a email with my disappointment.Suddenly Frida starts to send me WhatsApp telling me about how unfair I am and about being a bad Christian. I immediately start to take her on her statements which she then through the conversation realized she overstepped professional boundaries. She apologised.On Monday I was informed Abrie is removing all the windows branding and refuse the fix it. The same time Frida promises over WhatsApp they will fix it on Tuesday. On Tuesday night I am informed over email Abrie refuses to fix his mess and wants to refund my whole amount. I then email him on this request.Then HE THE BUSINESS OWNER ASKS ME WHAT THE DEPOSIT AMOUNT WAS THAT HE INVOICED.?!?!!?!So today I went to the new practice and saw the windows is covered in some kind of glue all the windows are in a serious bad mess.I had to email him now again. I have all the WhatsApp and emails as proof if anyone needs to see it please email me on **********I would also like to add, due to their mess we had to reschedule our opening twice and miss out on a magazine interview.Please be very careful with using just anyone

Awsome