The Courier Guy - Nelspruit

Service just getting worse and worse. In the beginning you where good, lately there is NO communication, parcels not collected, parcels not even booked for collection. Wrong client info on collections which leads to missed communication. Parcels collected and no communication that it has arrived.

Don't answer the phone and no numbers available.Payextra for overnight delivery only get get parcels 3 days late.I recieve sms that parcel will be be delivered bit it never does.6 times in a row nowPathetic!

Absolute chaos. Urgent overnight delivery. Phoned Npt branch 7 (seven) times. No reply. Left message with my contact detail. No response. Desperate, I drove the 137 Km''s to depot. Shared waiting area with 8 other customers for 73 minutes. Phone rang 4 times. Front desk lady just left it ringing. She took tracking numbers from 4 customers ahead of me, disappeared to the back, arrived (at a guess on average) 10+ minutes later with some excuse. 2 customers requested to see the manager. Not sure of results. She took my number. Disappeared into the back. Just as I was about to go and seek, she appeared, with my parcel. Asked me to sign but no Id or pin (received via e mail) and handed parcel over. Latter happened both times I collected parcels from them. Left with one customer I found there still standing against rear wall, shaking his head... Clearly, absolutely no order and complete lack of/incompetent management, confirming previous reviews. I will never use them again. Neither will i purchase goods from any company using them to courier goods. What made it worse is that I had goods delivered from UK a week ago by DHL. Boy, what a difference!

This morning after discovering that my parcel which was out for delivery yesterday had been returned to the hub,I called the kiosk.I was very pleased with the helpful and friendly service received from Kayla Thompson,who not only located my parcel but went above and beyond to deliver it to me.Thank you Kayla for excellent service rendered.

Package was delivered at wrong address.After numerous calls, management promised to call me back. Eventually they sent me more numbers to phone. I really feel they should have

We have been using The Courier Guy a lot over the past years but this time the service was bad.The parcel product items, I have sent to George more than 5 times and were packed the same every time, bubble wrap, very strong box and even packed other items to keep the contents in the parcel in place and tight. At the Courier Guy I will stick all necessary stickers, Fragile, Breakable, Do not stack, This side up on the box to make sure who ever sees it will take note. But this time they did not take note. The parcel was repacked, and I was not even informed at all on sms or phone call, about this and the repack box they used was a 2nd hand box an the 1 item was not in the box that was repack. When the parcel did arrive in George (Gourits) it was not even delivered as requested on the waybill at all but dropped off at someone in the that knows my sister. I am very disappointed in how thit was handled. If they broke something, why do they not inform the sender or receiver about this before they repack the items. This Item that we lost did cost me a lot and in the same process a disappointed receiver of the parcel. The photos attach is from the box I packed before taking it to the couriers to stick all stickers and courier it and then the parcel my sister received at the end with 1 missing item.

BAD SERVICE! Parcel collected and on the tracking app it is out for delivery for the past 3 days. If I enquire then I get a standard your parcel will be delivered today" - please explain your today? Obviously it differs from mine"

Very helpful and value for money. Parcel was delivered as scheduled and all happy.

Worst customer service. They lie and say your package wasn't ready for collection when you were home all day and Noone came. They are exhausting because they want you to do all the following up. Zero out of 10. Your customer service is appalling.

The Courier guy Nelspruit is horrible, can I say horrible am tired been all nice and understanding. They deserve zero rating, firstly they don't understand the phone. I always call the numbers they provided me with.Drivers also seem to lack communication skills they tell my customers they would deliver. When they fail they end up updating that the parcel is delivered then you can't track anymore. Then you phone 3 weeks to try get the parcel delivered.For Mpumalanga I am thinking of trying to find another courier this is not worth the pain and frustration. I think Pep is the way to go mostly for rural areas.