Decofurn Furniture Kenilworth

Good friendly service. Beautiful furniture, reasonable prices.

A very efficient and well planned out process, from the show room to collection point. Staff were friendly and helpful too. Everything went smoothly however it would be nice as a first time customer to have a notice explaining the process when entering this will help with not feeling lost after every step. Other that there was enough free parking on site and the showroom was spacious with lots on display. I would recommend looking on the website before visiting them.

First let me say the sales staff and actual items bought are great. My issue is with the delivery (R450). There was was no communication before adding delivery that they would not assist us if there was no elevator access ( the couch was too big elevator) which according to them happens often.When I called the next day I was told if I look on the website I accepts the t&cs I told them I bought the item in store and the this was not disclosed to me. I was then transferred to the manager who preceded to have a an attitude about the fact that I should have ensured that there was reasonable access before I paid. I will never use their delivery service again they were dismissive and rude.

Staff is amazing. I'm not so happy with the quality of the products for the price it's not worth it. I got a TV stand and a coffee table and if you put a glass on the coffee table it leaves a bubbling texture on the surface. Cold or hot beverages which is strange.

4 years ago I purchased from Decofurn...online, it was a good experience with no issues. Then I decide to buy from the Kenilworth store and it just became and still is an ongoing very painful experience. The lack of Management skills; professionalism and customer service from senior people at the store is appalling especially from Mark and Julian (who is almost never there or unavailable). Even on Saturday 15 April, he was at the store but refused to see me when called for, instead I was forced to once again liaise with Mark. I do not recommend this store, nor will I purchase from there again, head office needs to place proper management personnel at their stores, people who are competent, efficient and customer orientated.

They have amazing furniture and stylish decor items at lower prices than you would find at chain stores in shopping malls. Not all the items are great quality but most are...check before you buy. The place has ample parking and helpful employees. I visited the one behind Access park retail centre.

I am from out of town and needed to get an office chair for my daughter at hostel. I checked online and saw two potential chairs, on sale, and wanted to test it before buying. We walked into the showroom and no-one made eye contact (there were no more than 3 customers in that big showroom), finally someone showed up after we found the chairs our self. I asked whether these were on sale chairs, as no sale marker on chair, to which she said NO. I said that is strange as it was online on sale. She then double checked and surprise surprise...they were on sale. I then specifically asked whether this includes all required tools as I have no tools with me and was assured the required Allen keys were included.Fast forward a few hours - no tools, we are running around in a residence trying to find a screwdriver not Allen keys, get one, assemble EXACTLY as per instruction but the chair won't stay up. Next day take it back and after 30mins they realize the instructions were unclear! You need to remove the cylinder cap which I do not know as I never assemble office chairs!Please manager train your staff on product offerings, client service, promotions & instructions.This place will never see me again.

Prices are absolutely fantastic and staff are friendly and keen to help. A big plus is that they generally have stock on hand so no lead time. You can load the flatpack furniture into your car and off you go.I would recommend a visit if you are looking for furniture for your home or officeJust be careful not to miss the entrance as it is just before the traffic light. Safe parking is provided inside.