Mazda Southern Africa

Johannesburg SA - I was in an attempted high-jacking back in middle April this year (2022). My car has been with an autobody shop called LS Autobody since then and we are still awaiting a left headlamp on back order. When we eventually got an ETA it was for the 4th of July, now the date keeps changing and the next supposed date is mid-September some time. The autobody shop won't give me a curtesy vehicle and my insurance won't cover a vehicle. Who is held liable when it comes to this failure to deliver back ordered parts? Figuring out a transportation plan in leu of ever-changing ETA date is becoming increasingly difficult. This is very disappointing service delivery from Mazda's end.

It's been a month panel beater waiting for parts ,by the looks of things will be waiting for another 3 months . Payment for the car l don't have, insurance and car hire. And mazda can't even help with a courtesy car and it's still under warranty. Think before you buy a mazda

My experience with Mazda after my wife and I purchased a brand-new Mazda CX5 Akera of which I am the regular driver and my wife, Monique, the owner of the vehicle. Monique has lodged her own complaint. However, I had to interject in the proceedings since my wife was at this point very ill and did not have the stamina to fight against a big corporate. I, on the other hand, can and have the required skills to do so. This, however, documents my experience, as the regular driver and as such, interaction with Mazda being necessary.The vehicle was purchased on 11 January 2019 and by 26 February 2019 (odo reading at the time 1340) we reported an unusual wear pattern and a tear in the leather seats on the driver’s side at the Clearwater branch. The case was taken on by Morne which took photos and stated that he would get back to us. We informed him that on 1 March 2019 my wife and I are driving out of town for business and would only be back later in the month, 13 March 2019. We then, numerous times followed up on this and Morne stated that he is following up with the head office with a certain Mr Gerber.On 13 March 2019, I was dissatisfied not only with the service from this branch but also the case being denied, and the grounds furnished as it should have been discovered upon delivery. To my surprise, Mazda SA maintained their position Upon further research, the case was denied on 4 March 2019. (We were still following up on this on 13 March 2019)On 20 March 2019, a successful complaint was lodged with the Motor industry ombudsman and we also engaged our business attorneys for advice. The ombudsman requested a specialist to inspect which ruled in our favour.The question now is as follows:Mazda – Are you going to do the honourable thing for once by reimbursing us, your client, for all the damages caused which includes but is not limited to the specialist costs, re-scotchgarding of the full interior with your own product after redoing the full interior (since we now have to do re-do this because of a fault by Mazda as ruled by the ombud) and various trips to resolve this matter. (Including 2 trips to deep Pretoria)?We urge you to respond in front of the audience of social media. Should you not respond to this or respond to us privately, be assured that we will publish these results on social media so that all could see how you deal with your clients.To the consumer – Dealing with Mazda SA which includes Algernon Manje has been useless. These represent the customer service department who are supposed to resolve complaint and issues in a corporate and responsible way. Instead, to cc various other people in the customer service department that keeps all fellow co-workers informed, is not customer service. This is just plainly arrogant. Good luck dealing with Mazda when you have a problem.

I am not happy with the fact that a part (cradle) for my Cx3 was ordered 2 months ago but it's not yet delivered to the panel beater. I am paying for the car that I don't have.

I have been wait for my car to be fixed since September 2022 till today we still waiting for parts it’s over 5 months not driving my car and I’m busy paying for something I’m not using…what a nonsense of a brand Mazda

My great experience was with one person in particular.I cannot begin to express my heartfelt appreciation and sincere thanks to Natalie Marie for her exceptional customer service rendered during a tough period, when my vehicle was involved in an accident, car stripped at the panel beater and no stock of the required parts at any of the Mazda dealerships in South Africa due to Covid-19.I called Mazda South Africa on the 2nd of March 2021 and Natalie took my call. She instantly understood my plight and immediately placed an order at Japan. She went above the call of duty by keeping in constant touch with regular feedback on the status, continually sending me updates.My concern and worry were the return of the insured courtesy vehicle on the 17th of march 2021 and being a Medical Sales Rep meant if no vehicle, no work thus resulting in no pay. But Natalie did her utmost best to assist by arranging a courtesy vehicle from Mazda SA if the need arose.Miraculously, the parts arrived on time and my vehicle was ready in the nick of time. This was surely due to Natalie’s hard work and persistence, since the initial ETA for the parts was only the 8th of April 2021.She then continued to make follow up calls to ensure that all is in order.Being a country that lacks in delivering good customer service, I am truly blessed to have dealt with Natalie and am immensely pleased to honour her hard work and dedication to her job.Management needs to appreciate a good employee that goes the extra mile, like Natalie Marie does.Her care, concern and exemplary service has made my experience with “Mazda SA” a pleasant and blissful one.

I wish to extend a maintenance plan on a vehicle I own. The present plan time expires in July. My interaction with Mazda Care was horrendous. On two occasions I explained what I wanted to your agents and on both occasions I was put through someone who answered as the Innovation Group. On each occasion, the agents did not know what I was talking about. I then phoned Mazda Care again to ask for an email address to which I could direct my enquiry. I was then put on hold and nobody answered for approximately 5 minutes at which time I gave up in disgust.Unfortunately I have still not been able to extend my maintenance plan.

i have taken my car to mazda in march 2021 and was charged a huge amount, still now 92022), my car is still at mazda 9almost a year) and they are only telling me now in 2022 that my car has an engine problem and more cost will be added. This is the worst service i have ever rcieved from mazda . Not to mention that They dont even respond to emails or update clients untill

A nightmare to deal with! Always had to follow up. Promises of calling back but never happens. Also formal letters requested but more than 10 days later no response, not even a phone call. Leather seats in brand new CX-5 Akera were already pulling apart after only 2 months, in different areas of the seat– under 1400kms! Now it’s just torn completely. Mazda SA not willing to repair or compensate for what is clearly a manufacturing defect under their 3 year warranty. Came back to us declining our case saying the damage to the seat was not there when we took delivery. When we told them there is a thing called latent defects, they said it was our fault. Other seats are also showing signs of tearing, even at the back. I ask you, then what is the point of the warranty if latent defects are not covered?? So seriously not impressed with this brand or the aftersales service and am taking it further. We have lodged a complaint with the Motor Industry Ombudsman and will publish the outcome once finalised.