Cash Converters Vorna Valley

Bought a bicycle for my son. Second day pedals broke. Then the next day simplex for gears broke. Im so disappointed as I bought the long overdue bike for my son at R1300. They say that the bike has been tampered with or he fell with the bike hence. Spoke to Darren who escalates to his manager. This is really bad as its alit of money and I swear on my child that he never fall or anything. Its purely a cheap bike sold at an expensive price. Unfair and unethically. The staff know me as a regular..i will never walk in there again if this is not sorted by refund. Please everyone watch of for this in future.20.04.2021It has been way over a month and still not resolved. The branch manager stated that I have a track record of returning stuff. I did return 2 phones to the value of about R6000 as they were both blocked and a kettle which i had to return 5 times,5 days in a row as it was faulty each time..so yes 5 different kettle's 5 days ..i returned 5 times...lol... And that's my track record of returns... Please dont shop here!!!!

Bad services. Too many employees but the service is bad. Just people walking around and not attending to clients.

Awesome customer service and good deals. They were honest about the camera I purchased not having a charger and adjusted the price accordingly. Staff were professional and friendly throughout the process, probably the best Cash Converters I've shopped and will be visiting again!

Great service!! Cathy was super amazing!!I will be back again

The new black male sales consultant is very coccky and doesn't have customer service etiquette at all.... If they don't get rid of him..... They are going to loose a lot of business... I will not do business with them ever again ...

I'm disgusted by the lack of customer service and respect displayed by the manager Carol. I took a loan at the shop ,was served by Baron I left my TV as collateral when I went to settle the loan my TV stand was missing and the back cover of my remote was missing .The manager Carol" didn't show any remorse what so ever instead I was forced to leave the store with my items incomplete .My TV is useless now with no stand whilst I paid the loan back in full"

The customer service is horrible I was told by a sales man who’s bought my hover board that he promised he can’t sell the hover board for over R1000 when I visited again it was going for R1500 the lies they tell he can’t keep his promises for a business point perspective I understand they want to make the most profit but do lie to your customers I will definitely not be going back maybe go to another branch or even cash crusaders I am in disgust I bought a golf club from them aswell the next day it bent I went back to get a refund and carol the manager insisted that I did the damage what horrible service and I missed a meeting because of how slow they are stupid snails.

Spectacular service from the staff, I was assisted by a lovely young man called Thuto Serumula with finding a good laptop.