Paws and More Vet Centre

I wrote a review some weeks ago regarding bad experiences with more than one of the practice's nursing staff. I had made telephone calls in relation to arranging to collect a prescription for ongoing medication for my elderly dog with bone cancer... I was given misinformation and verbal abuse when I called the staff on their misinformation, etc.In addition, I had dropped a valuable ring in the consultation room and clearly instead of being honest and handing the ring back someone took a liking to this very unusual ring and decided to keep it.Anyway, the practice responded in a reasonable manner to my review but what they didn't say is that in response to my review they sent me a threatening letter say, among other things, that if I attend the practice again, they will call the police on me and take legal action!They did not address the fact that their staff were ill informed and poorly trained because if that was not the case, then the only other reason for them providing misinformation is that they don't care. And now when I consider the response I received from the practice I understand the tardiness comes all the way from the top. The owners and management set the culture and it filters all the way down the line to the nursing and front end staff.It's quite unbelievable that a business can threaten a client with legal action just for speaking the truth and expressing upset at being provided incorrect information. And I had asked for a meeting to discuss my concerns with an owner or manager and all that was offered by the staff was to say I could come in a fortnight's time to crash a meeting the owner already has with someone else. They could not offer me a return telephone call from the practice owner nor go they give me an appointment at another time. I didn't feel it was appropriate to crash an appointment that someone else was expecting with the owner!

I cannot recommend Paws and More Vet enough. They are not the closest vets to us but I wouldn't take my furbabies anywhere else.They are extremely caring and compassionate and understanding of my dogs. They really go above to accommodate my dogs and I highly recommend their services.

Staff are so caring and they have everything you would need for your pet. Pathology, imaging, and dietary care. Follow up, dental and grooming.Highly recommend.EDIT: if it wasn't for the hugely expensive Hills prescription diet cat biscuits that are otherwise difficult to get hold of worse than opiod prescriptions for real, this place would get 5*

Very helpful with vaccinating our dog. Very friendly vet.

Jolene is amazing! Kind caring and very efficient. There was a complication from another vet for our baby boys neutered procedure and she fixed it free of charge. She has helped us put faith back into vets. She’s very knowledgeable and terrific. Will be going to see her for everything from now on

Paws and More Vet Clinic consistently provides an outstanding level of service that is unparalleled. The two veterinarians, Dr. Lena and Dr. Jolyn, have consistently demonstrated exceptional expertise and professionalism, coupled with a genuine passion for their work that shines through in their personalized approach to each patient. Their vast experience and deep knowledge base have made all the difference in diagnosis and treatment plans, leaving no stone unturned in their quest to ensure the health and wellbeing of my furbaby Pickles. The vet nurse staff at Paws and More are a testament to the clinic's ethics of care and compassion. Their warmth and affection towards each and every animal they encounter is incredible, creating an environment of love and trust that puts both pets and owner at ease. The level of dedication and commitment to service at Paws and More is truly a cut above the rest.

I recently took my kitten in for vaccination and microchipping. Jolyn is an expert at it, he didn’t react to the vaccine at all and only a small reaction to the chip. Very quick and gentle. She gave him a thorough health check and gave me lots of useful information. The fees are also very low. Highly recommend.

This is our first time here. It make us feel hear and understand our situation. The Doctor I forgot her sorry, she was excellent on her job and she make me feel welcome and heard. Put my dog on good plan and explain well what's our goal. Thank you x

Great team, very professional and caring. I was impressed with the level.of detail discussed. They are the best vet service I have used in Perth.